This page explains the steps you need to follow to set up the Zendesk connection in PreCallAI. If any of the steps are outdated, please let us know!

  1. Fill Zendesk Subdomain URL with your dashboard URL, for example: https://yourcompany.zendesk.com.
  2. Go to your Zendesk dashboard.
  3. Click on Zendesk Products at the top right corner and click Admin Center from the dropdown.
  4. Enter App and integrations section.
  5. Click on Zendesk API from the sidebar.
  6. Click on OAuth Clients tab.
  7. Click on Add OAuth Client button.
  8. Enter necessary information in the form.
  9. Copy OAuth Redirect URL from PreCallAI to Redirect URLs field in the form.
  10. Enter your preferred client ID value in Unique Identifier field.
  11. Save the form to complete creating the OAuth client.
  12. Copy the Unique identifier value from the page to the Client ID field on PreCallAI.
  13. Copy the Secret value from the page to the Client Secret field on PreCallAI.
  14. Now, you can start using the Zendesk connection with PreCallAI.