States of a Campaign
The page explains the different states a campaign can have
States of a campaign
Campaign Details
When you click on a completed or created campaign, you can view the following details:
Total Calls Placed: The total number of calls made during the campaign.
Total Calls Answered: The number of calls that were answered.
Total Voice Consumed: The total duration of voice used in the campaign.
Call Details
For each call, the following information is available:
Name: The name of the contact.
Phone Number: The contact’s phone number.
Call Duration: The length of the call.
Called At: The date and time the call was made.
Status: The status of the call, which can include:
CompletedIn ProgressFailedError
Sentiment: The sentiment of the call, is categorized as:
PositiveNegativeNeutral
Actions
Feedback: You can provide feedback for each call, including a written response and a rating.