Script
A script outlines the conversation between the bot and customers, guiding the bot’s responses and interactions throughout the call to make sure the conversation flows as required.
Script is “What bot refers to” when driving conversation and leads the conversation as instructed in the script provided. For quick setup there are three option to get start with scripts:
Existing Templates 👉 choose from the pre-filled
templates.
Generative AI 👉 Answer few questions and
we will generate the script for you.
Manual 👉 Manually type your script
Also since voice genie is a generative voice bot, there is No fixed format to follow while writing scripts for your assistants, use the templates available for reference.
Steps to set Script for your Assistant :
Click on the Assistant ( as shown ion the below screenshot) for the assistant you want to set the script for.
Select a Script method ( Manual, generative, templates)
Feel Free to edit / completely remove, the pre filled script and write your own custom script as needed for your use case.
Once done, click on “Save” button.
Congratulations you have successfully added Script of your Assistant !! 👏👏